Frequently Asked Questions
What does it mean when it says “Letter can be completely edited?”
We mean the all the text in the letter can be changed. Start with one of our pre-written
letter templates then add, delete, copy/paste or edit any of the text in the letter. This
allows the letter to be 100% unique to each customer. You can add a P.S. to the letter or
edit it with details only Santa would know!
Can I combine multiple Letters into one transaction?
YES! You can order multiple letters under one transaction. Each letter will be addressed
and mailed separately so each recipient receives their own personalized letter in the mail.
I have more than one child, will they receive the exact same letter from Santa?
NO! We offer unique templates as a starting point with multiple personalization points, but
you'll also be able to edit each Santa Letter, making each letter completely unique!
Can I receive a discount if I order more than one letter?
YES! Buy 2 and Get the 3rd ½ (half) off! Automatically calculated when you add the
3rd letter to your cart.
How will my letter be postmarked?
Although your Santa letter will be designed as if it's straight from the North Pole, all Santa
Letters include the commemorative Santa Claus postmark.
What are my payment options?
We accept online orders using Visa, Mastercard, Discover, and American Express.
Can I pay by personal check or money order?
No. We apologize for any inconvenience.
When will my child's package ship?
All orders will ship out within 48 hours. Due to the seasonal nature of our service,
the earlier you order your letter in the year the faster the design time. The delivery
time depends completely on the time it takes the U.S. Postal Service to deliver your
letters. If you are inside the United States then First Class mail usually takes about
2-10 days to arrive.
We stop accepting Letters on December 15th
We stop accepting Letters on December 15th
Shipping times per the USPS shipping guidelines (for U.S. orders):
Parcel Post: 7 to 10 business days
First Class: 3 to 5 business days
Priority: 2 to 3 business days
Parcel Post: 7 to 10 business days
First Class: 3 to 5 business days
Priority: 2 to 3 business days
Will my letter(s) arrive before Christmas?
Absolutely! We make it a priority for each child to receive their Santa Letter before
Christmas Eve so they know that Santa is coming to their house.
How do I know if my Top Santa Letter order went thru?
Once you’ve completed the ordering process, the last page will be the receipt page which
contains your order number. Santa’s elves will also send you a confirmation email which
contains your order detail, along with your order number.
Why didn’t I receive my email confirmation?
The email receipt may have been sent to your ‘SPAM’ folder. If you have any concerns or
questions with your order, please contact us.
How do I make changes to my order?
If you need to make changes to your order, please
contact us immediately.
It is important that you contact us within 24 hours of placing your order
to make any necessary changes.
Do you have a Money Back Guarantee?
YES! It's extremely important to us that our customers are 100% satisfied with their
purchase. We offer a 30 day guarantee return policy. If you or your child are not
completely satisfied with your purchase from topsantaletters.com,
you may send it back and receive 100% of your purchase price.
Do you ship to PO Boxes?
YES
How do I contact you if I have any additional questions?
You may contact us by visiting our contact us page.
Are my online transactions with your site secure?
Absolutely! At topsantaletters.com we use a SECURE checkout with SSL
Encryption, the safest way to purchase. You can be assured your transaction is SAFE. Your credit
card statement will reflect a charge by “CREATIVEMEM”.
Is my personal information given out, shared or sold?
We do not sell, give out, or use your personal information for any other purpose than to write
your letter and mail it out.